Frequently Asked Questions

Do you take insurance?

Yes, some of our providers are in-network with Aetna. We are an out-of-network provider for all other insured clients. Those with out-of-network benefits may be able to submit healthcare receipts for reimbursement according to their specific insurance plan. We would be happy to verify your benefits for you, so you know exactly what your investment will be. You can also opt out of using your out-of-network insurance benefits and pay out of pocket. We also offer limited low-fee and pro bono spots for uninsured and underinsured clients.

Covid-19 Protocols

At a minimum, our practice will be following CDC guidelines in regard to COVID-19. Currently, masks must be worn in all common areas, because we see many clients who are more vulnerable to the effects of the disease. Individual therapists may have their own policies for masks in the treatment rooms, however, you can always choose to wear a mask. If a client tests positive for COVID or has symptoms of COVID, they have the option to attend their session virtually. If they feel too ill to attend, they may cancel without penalty.

What will your first session be like?

At your first session, you and the therapist will have a conversation about your symptoms and life experiences. Since it is your first time meeting the therapist, it is perfectly ok not to share everything. The therapist will continue to collect information over the course of treatment. This first meeting will give both you and the therapist an opportunity to get to know one another. Therapy is most effective when there is a good fit between therapist and client, and the first session will help you and the therapist to determine fit. Even though the first session is mostly information-gathering and -sharing, it is our goal to end the first session with a new coping skill that you can start to incorporate right away.

How long does therapy take?

Therapy is a very individualized experience, and timeframes will depend on a lot of factors. Some people reach their goals within 3 months, while others choose to remain in therapy for years. While the therapist may make a recommendation for continued treatment, it is ultimately the client’s choice as to how long they wish to participate. 

Is my information private?

Therapists are not permitted to share your information with anyone, except in very limited circumstances. We cannot even confirm or deny whether someone is a client. The exceptions are: 1) risk of serious, imminent self-harm, 2) risk of serious, imminent harm to another, 3) current abuse or neglect of a child or vulnerable person, 4) a court order from a judge, and 5) and for payment collection, in the case of an overdue bill.  We also disclose limited information for the purpose of consultation with other professionals, which we believe enhances your care. If you would like to use your out-of-network insurance benefits, your insurance company will require that we disclose a diagnosis. Outside of these exceptions, your written permission is required for us to talk with anyone about you or your care.

What are Good Faith Estimates?

A new healthcare law called the No Surprises Act went into effect on January 1, 2022. The purpose of the legislation is to protect healthcare consumers from getting massive surprise bills from healthcare providers. One way it seeks to do this is to require providers to give a “good faith estimate” to those who are uninsured and to those who are insured but are seeing an out-of-network provider.